Vol 15 No 3 (2024): September
Communication Development Articles
Picture in here are illustration from public domain image or provided by the author, as part of their works
Published
October 2, 2024
Keywords
- public perception,
- crisis communication,
- waste management,
- local government,
- Sidoarjo protests
How to Cite
Susanto , I., & Sufyanto, S. (2024). Public Communication Strategy in the Protest of Garbage Collector Workers. Indonesian Journal of Cultural and Community Development, 15(3), 10.21070/ijccd.v15i3.1113. https://doi.org/10.21070/ijccd.v15i3.1113
Copyright (c) 2024 Irwan Susanto , Sufyanto Sufyanto
This work is licensed under a Creative Commons Attribution 4.0 International License.
Abstract
Background: Public perception is vital for government trust and communication. Specific Background: Protests by waste collectors in Sidoarjo impacted the government's image due to controversial waste management fees. Knowledge Gap: Few studies explore the role of government communication in shaping public perception during local policy protests. Aims: This study analyzes the Sidoarjo Communication Office's efforts to maintain a positive image post-protests. Results: The office's inadequate response, especially its failure to engage protestors, worsened negative media coverage. Novelty: The study underscores the importance of transparent crisis communication. Implications: Local governments must strengthen communication strategies to manage public sentiment and maintain credibility during crises.
Highlights :
- Transparent communication prevents negative public sentiment.
- Lack of engagement worsens media narratives.
- Robust strategies are needed to maintain government credibility.
Keywords: public perception, crisis communication, waste management, local government, Sidoarjo protests
References
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[11] H. Cangara, *Pengantar Ilmu Komunikasi*, 2nd ed. Jakarta, Indonesia: Rajawali Pers, 2016.
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[22] Detik, "Ratusan Tukang Sampah Geruduk Pendopo Sidoarjo Protes Soal Retribusi," https://www.detik.com/jatim/berita/d-6723517/ratusan-tukang-sampah-geruduk-pendopo-sidoarjo-protes-soal-retribusi, Accessed April 8, 2024.
[23] Suara Surabaya, "Kesal Tak Ditemui Pemkab Sidoarjo, Pengunjuk Rasa Tumpahkan Sampah di Depan Pendopo," https://www.suarasurabaya.net/kelanakota/2023/kesal-tak-ditemui-pemkab-sidoarjo-pengunjuk-rasa-tumpahkan-sampah-di-depan-pendopo/, Accessed April 8, 2024.
[24] Vidio, "Demo Bupati Sidoarjo, Petugas Kebersihan Buang Sampah di Depan Pendopo," https://www.vidio.com/watch/7991465-demo-bupati-sidoarjo-petugas-kebersihan-buang-sampah-di-depan-pendopo, Accessed April 8, 2024.
[25] Sapanusa, "Demo Pekerja Kebersihan di Sidoarjo Berujung Buang Sampah di Depan Pendopo," https://www.sapanusa.id/sidoarjo/30133134/demo-pekerja-kebersihan-di-sidoarjo-berujung-buang-sampah-di-depan-pendopo?page=2, Accessed April 8, 2024.
[26] Pemerintah Kabupaten Sidoarjo, "Diskominfo Sidoarjo," https://diskominfo.sidoarjokab.go.id/, Accessed April 6, 2024.
[27] N. Wulanjari, "Peran Public Relations di Kantor Dinas Pemuda, Olahraga, Pariwisata dan Kebudayaan Kabupaten Sukoharjo," *Jurnal Pendidikan Administrasi Perkantoran*, vol. 4, no. 1, 2016.
[28] E. Ardianto, *Public Relations Praktis*. Bandung, Indonesia: Widya Padjajaran, 2009, p. 127.
[2] Detik, "Penjelasan Pemkab Sidoarjo Soal Demo Buang Sampah di Depan Pendopo," https://www.detik.com/jatim/hukum-dan-kriminal/d-7100563/penjelasan-pemkab-sidoarjo-soal-demo-buang-sampah-di-depan-pendopo, Accessed April 5, 2024.
[3] Suara Surabaya, "Ketua Gapeksi Sidoarjo Ungkap Unjuk Rasa di Depan Pendopo karena Tak Dilibatkan dalam Penentuan Tarif Tonase Sampah," https://www.suarasurabaya.net/kelanakota/2023/ketua-gapeksi-sidoarjo-ungkap-unjuk-rasa-di-depan-pendopo-karena-tak-dilibatkan-dalam-penentuan-tarif-tonase-sampah/, Accessed April 5, 2024.
[4] Detik, "Penjelasan Pemkab Sidoarjo Soal Demo Buang Sampah di Depan Pendopo," https://www.detik.com/jatim/hukum-dan-kriminal/d-7100563/penjelasan-pemkab-sidoarjo-soal-demo-buang-sampah-di-depan-pendopo, Accessed April 5, 2024.
[5] Detik, "Penjelasan Pemkab Sidoarjo Soal Demo Buang Sampah di Depan Pendopo," https://www.detik.com/jatim/hukum-dan-kriminal/d-7100563/penjelasan-pemkab-sidoarjo-soal-demo-buang-sampah-di-depan-pendopo, Accessed April 5, 2024.
[6] Suara Surabaya, "Kesal Tak Ditemui Pemkab Sidoarjo, Pengunjuk Rasa Tumpahkan Sampah di Depan Pendopo," https://www.suarasurabaya.net/kelanakota/2023/kesal-tak-ditemui-pemkab-sidoarjo-pengunjuk-rasa-tumpahkan-sampah-di-depan-pendopo, Accessed April 5, 2024.
[7] Pemerintah Kabupaten Sidoarjo, "Berita," https://www.sidoarjokab.go.id/berita/detail/1703215297/0, Accessed April 5, 2024.
[8] Pemerintah Kabupaten Sidoarjo, "Berita," https://www.sidoarjokab.go.id/berita/detail/1703215297/0, Accessed April 5, 2024.
[9] M.E. Dionty and M.T. Lestari, "Analisis Proses Komunikasi Publik Pejabat Pengelola Informasi dan Dokumentasi PT. KAI Persero dalam Meningkatkan Pelayanan Informasi Publik," *Telkom University*, vol. 9, no. 2, pp. 945–956, 2022.
[10] A. Muhammad, *Komunikasi Organisasi*. Jakarta, Indonesia: Bumi Aksara, 2008, p. 7.
[11] H. Cangara, *Pengantar Ilmu Komunikasi*, 2nd ed. Jakarta, Indonesia: Rajawali Pers, 2016.
[12] B. Purba, et al., *Ilmu Komunikasi: Sebuah Pengantar*. Yayasan Kita Menulis, 2020.
[13] Presiden RI, "Instruksi Presiden RI Nomor 9 Tahun 2015 tentang Pengelolaan Informasi Publik," 2015.
[14] Pemerintah Kabupaten Sidoarjo, "Diskominfo Sidoarjo," https://diskominfo.sidoarjokab.go.id/, Accessed April 6, 2024.
[15] S. M. Cutlip, *Effective Public Relations*. Jakarta, Indonesia: Kencana Prenada Media Group, 2011, p. 465.
[16] O. Lerbinger, *Corporate Public Affairs: Interacting with Interest Groups, Media, and Government*. New Jersey, NJ: Lawrence Erlbaum Associates, 2006.
[17] A.B. Santosa, "Peran Media Massa dalam Mencegah Konflik," *Jurnal Aspikom*, vol. 3, no. 2, pp. 199-214, 2017.
[18] Avindra, "Strategi Media Relations Humas Pemerintah Kota Bekasi dalam Meningkatkan Citra Positif," Universitas Doktor Moestopo, Jakarta, 2021, pp. 69-70.
[19] H. Nisrina, "Strategi Komunikasi Publik untuk Meningkatkan Kepercayaan Publik dalam Menangkal Infodemik Covid-19," *Jurnal Komunologi*, vol. 18, no. 2, Universitas Diponegoro, Semarang, 2021.
[20] L.J. Moleong, *Metode Penelitian Kualitatif*, 22nd ed. Bandung, Indonesia: Remaja Rosdakarya, 2006, p. 31.
[21] L.J. Moleong, *Metode Penelitian Kualitatif*, 22nd ed. Bandung, Indonesia: Remaja Rosdakarya, 2006, p. 11.
[22] Detik, "Ratusan Tukang Sampah Geruduk Pendopo Sidoarjo Protes Soal Retribusi," https://www.detik.com/jatim/berita/d-6723517/ratusan-tukang-sampah-geruduk-pendopo-sidoarjo-protes-soal-retribusi, Accessed April 8, 2024.
[23] Suara Surabaya, "Kesal Tak Ditemui Pemkab Sidoarjo, Pengunjuk Rasa Tumpahkan Sampah di Depan Pendopo," https://www.suarasurabaya.net/kelanakota/2023/kesal-tak-ditemui-pemkab-sidoarjo-pengunjuk-rasa-tumpahkan-sampah-di-depan-pendopo/, Accessed April 8, 2024.
[24] Vidio, "Demo Bupati Sidoarjo, Petugas Kebersihan Buang Sampah di Depan Pendopo," https://www.vidio.com/watch/7991465-demo-bupati-sidoarjo-petugas-kebersihan-buang-sampah-di-depan-pendopo, Accessed April 8, 2024.
[25] Sapanusa, "Demo Pekerja Kebersihan di Sidoarjo Berujung Buang Sampah di Depan Pendopo," https://www.sapanusa.id/sidoarjo/30133134/demo-pekerja-kebersihan-di-sidoarjo-berujung-buang-sampah-di-depan-pendopo?page=2, Accessed April 8, 2024.
[26] Pemerintah Kabupaten Sidoarjo, "Diskominfo Sidoarjo," https://diskominfo.sidoarjokab.go.id/, Accessed April 6, 2024.
[27] N. Wulanjari, "Peran Public Relations di Kantor Dinas Pemuda, Olahraga, Pariwisata dan Kebudayaan Kabupaten Sukoharjo," *Jurnal Pendidikan Administrasi Perkantoran*, vol. 4, no. 1, 2016.
[28] E. Ardianto, *Public Relations Praktis*. Bandung, Indonesia: Widya Padjajaran, 2009, p. 127.