Communication Management of the Sidoarjo Deaf Action Community (Aktu) in Resolving Internal Conflict

• Hurum Maqshurot Filkhiyam

  Universitas Muhammadiyah Sidoarjo

• Nur Maghfirah Aesthetika

  Universitas Muhammadiyah Sidoarjo

The Sidoarjo Deaf Action Community has a vision to introduce Deaf culture and sign language widely in society. The word "Deaf" was chosen because it more presented themselves. In the communication process within the community, deaf members often experience conflicts that have various impacts on the progress of the community. Therefore, good communication management is needed juxtaposed with the application of conflict resolution type management techniques. The type and basis of this research is descriptive qualitative, with the technique of determining the informants using purposive sampling. The result of this research is that the communication process of the AKTU community tends to be informal although in some cases it is also applied formally. Conflicts that occur related to the inactivity of members and the presence of a wrong connection can have a functional or dysfunctional impact. Community communication management helps a lot in resolving internal conflicts, and the AKTU community applies 8 of 9 resolution techniques.

Ivancevich, J dkk. 2002. Perilaku dan Manajemen Organisasi. Jakarta : Penerbit Erlangga.

Huraerah, Abu dkk. 2010. Dinamika Kelompok Konsep dan Aplikasi. Bandung : PT Refika Aditama.

Suharsaputra, Uhar. 2014. Metode Penelitian. Kuantitatif, Kualitatif dan Tindakan. Bandung : PT Refika Aditama.

Gurr, Ted. 1971. Why Men Rebbel. United States of America : Princeton University Press

Rivai, Veithzal dkk. 2017. Kepemimpinan dan Perilaku Organisasi. Jakarta : Rajawali Pers.

Dewi, Lutfi. 2015. Strategi Komunikasi Interpersonal dan Pengelolaan Konflik untuk Menjaga Dinamika Komunikasi dalam Komunitas K-Pop Dance Cover Light Galaxy Entertainment Semarang Agar Tetap Eksis. eJournal Undip. Volume 6 Nomor 4.

Dani, Aditya. 2016. Hubungan Komunikasi Organisasi dan Komitmen Organisasi dengan Manajemen Konflik pada Guru di Sekolah Islam Bunga Bangsa Samarinda. eJournal Psikologi. Volume 4 Nomor 2.

Triyaningsih, Heny. 2016. Manajemen Konflik dalam Proses Komunikasi Antara Penduduk Asli dengan Pendatang di Kampung Cibodas Kota Tangerang. Jogjakarta : Universitas Gadjah Mada.

Ulum, Uzlifatul., Sinduwiatmo, Kukuh. 2016. Komunikasi Komunitas Skinhead Sidoarjo dalam Proses Pengambilan Keputusan Kelompok. KANAL. Volume 5 Nomor 1 ISSN 2541-2841

Yahya, Fahmi. 2018. Komunikasi Interpersonal Anggota Tuli dengan Anggota Dengar dalam Komunitas Aksi Tuli (Aktu) Sidoarjo. Surabaya : UIN Sunan Ampel

Rahmadi, Z. Purwito dkk. 2018. Konflik Laten Pencemaran Lingkungan Bantaran Sungai Pepe Kota Surakarta. Jurnal Analisa Sosiologi. Volume 7 Nomor 2

Nur Mujahid, Raka. 2018. Mengenal Terminologi Tuli dan Bahasa isyarat Bukan Bahasa Universal. https://www.solider.id/terminologi-tuli