Vol 15 No 3 (2024): September
Communication Development Articles
Picture in here are illustration from public domain image or provided by the author, as part of their works
Published
October 7, 2024
Keywords
- E-Government,
- PLAVON,
- SOP,
- Community Engagement,
- Rural Implementation
How to Cite
Anam , M. S., & Sukmana, H. (2024). Implementation of the Plavon Program in Population Administration Services. Indonesian Journal of Cultural and Community Development, 15(3), 10.21070/ijccd.v16i1.1141. https://doi.org/10.21070/ijccd.v16i1.1141
Copyright (c) 2024 M. Syaiful Anam , Hendra Sukmana
This work is licensed under a Creative Commons Attribution 4.0 International License.
Abstract
Background: The increasing reliance on technology in public service delivery has led local governments to adopt e-government systems. Specific Background: This study explores the implementation of the PLAVON e-government program in a rural context, addressing the operationalization of such systems in local governance. Knowledge Gap: Existing research highlights e-government frameworks, yet the challenges and successes of community-level implementation remain underexplored. Aims: This research aims to analyze PLAVON's implementation, focusing on standard operating procedures (SOPs) and community engagement. Results: Findings reveal that structured SOPs enhance efficiency and transparency in public services, enabling self-service for citizens. Novelty: This study offers insights into the challenges and strategies of rural e-government implementation. Implications: Results underscore the importance of tailored bureaucratic practices and community involvement, providing valuable lessons for similar programs in rural areas.
Highlights :
- Efficiency: Structured SOPs enhance the efficiency of public service delivery.
- Transparency: Clear procedures foster transparency in administrative processes.
- Community Involvement: Active participation of local citizens is crucial for successful implementation.
Keywords: E-Government, PLAVON, SOP, Community Engagement, Rural Implementation
References
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[16] M. E. S. Mustika, I. U. Choiriyah, and A. R. U. B., “The Implementation of E-Government in the Sector Transportation (Study on Area Traffic Control System Program Resources in Sidoarjo District),” Jurnal Kebijakan dan Manajemen Publik, vol. 10, no. 1, pp. 54–63, Apr. 2022, doi: 10.21070/jkmp.v10i1.1688.
[17] Sugiyono, Metode Penelitian Pendidikan Pendekatan Praktik. Bandung: Alfabeta, 2009.
[2] R. E. Indrajit, Electronic Government: Strategi Pembangunan Sistem Pelayanan Publik Berbasis Teknologi Digital. Yogyakarta: Andi, 2006.
[3] N. Bianto and I. U. Choiriyah, “Implementation of E-Government Through Dukcapil Via Online (Plavon) Service in Village,” Indonesian Journal of Cultural Community Development, vol. 14, no. 1, Nov. 2022, doi: 10.21070/ijccd2023855.
[4] Y. Q. Mawarni, Radjikan, and Y. Hariyoko, “Penerapan Pelayanan Prima Berbasis E-Government pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo,” vol. 1, no. 1, Administrasi Publik, 2021.
[5] N. A. Ummaroh and I. U. Choiriyah, “Penerapan E-Government Melalui Pelayanan Via Online (PLAVON) DUKCAPIL (Studi Kasus di Pemerintah Desa Kajeksan Kecamatan Tulangan Kabupaten Sidoarjo),” Indonesian Journal of Public Policy Review, vol. 2, pp. 1–10, 2021.
[6] S. Y. Rosalinda, “Survei Kepuasan Masyarakat Dalam Pelayanan Pembuatan Surat Pindah Datang Antar Kabupaten/Kota Atau Antar Provinsi di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo,” J. Publika, vol. 4, no. 2, pp. 1–9, 2016, doi: 10.26740/publika.v4n2.p%25p.
[7] M. O. B. Ratnasari, I. Noor, and F. Hidayati, “Analisis Pengembangan E-Government pada Layanan Administrasi Pemerintahan (Studi pada ‘SURADI’ di Dinas Komunikasi dan Informasi Kota Malang),” Jurnal Ilmiah Administrasi Publik, vol. 008, no. 01, pp. 35–44, 2022, doi: 10.21776/ub.jiap.2022.008.01.4.
[8] D. Kusumo and R. Afandi, “Penerapan E-Government melalui Pelayanan Via Online (Plavon) Dukcapil di Desa,” Indonesian Journal of Innovation Studies, vol. 13, no. 1, pp. 1–12, 2020.
[9] W. Meiranto, F. Farlyagiza, F. Faisal, E. N. Afri Yuyetta, and E. Puspitasari, “The Mediating Role of Behavioral Intention on Factors Influencing User Behavior in the E-Government State Financial Application System at the Indonesian Ministry of Finance,” Cogent Business & Management, vol. 11, no. 1, Dec. 2024, doi: 10.1080/23311975.2024.2373341.
[10] F. S. Putri and A. I. Rochim, “Pendamping Pelayanan di Mall Pelayanan Publik Dalam Meningkatkan Partisipasi Masyarakat di Kota Sidoarjo,” Solusi Bersama J. Pengabdian dan Kesejahteraan Masyarakat, vol. 1, no. 2, pp. 18–22, Apr. 2024, doi: 10.62951/solusibersama.v1i2.148.
[11] E. N. Oktavia and I. U. Choiriyah, “Challenges in Implementing Online Administrative Services for Civil Registration: A Case Study of Plavon Website,” Indonesian Journal of Public Policy Review, vol. 23, Nov. 2023, doi: 10.21070/ijppr.v23i0.1324.
[12] H. Irianto, B. A. Kurniawan, and A. Mulyono, “Optimalisasi Pelayanan Untuk Mewujudkan Good Governance di Mall Pelayanan Publik Mini Kecamatan Sukodono Kabupaten Sidoarjo,” J. Administrasi Publik dan Ilmu Komunikasi, vol. 9, no. 1, pp. 32–40, Jul. 2022, doi: 10.55499/intelektual.v9i1.67.
[13] Y. Hariyoko, “Penguatan Digitalisasi Layanan Dokumen Kependudukan Melalui PLAVON Kabupaten Sidoarjo,” J. Wacana Kinerja Kajian Praktik Kinerja dan Administrasi Pelayanan Publik, vol. 26, no. 2, pp. 173, Nov. 2023, doi: 10.31845/jwk.v26i2.819.
[14] A. Z. Rohadatul, A. D. Nurlukman, A. G. Suryatman, and T. Aditya, “Inovasi Sistem Pelayanan Publik Aplikasi Sobat Dukcapil di Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang,” J. Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara), vol. 11, no. 1, pp. 56–68, Jun. 2023, doi: 10.47828/jianaasian.v11i1.141.
[15] M. F. Rahman, S. S. Azani, and G. P. Rengganis, “Inovasi Aplikasi Alpukat Betawi Dalam Pelayanan Kependudukan dan Pencatatan Sipil di DKI Jakarta,” Jispendiora J. Ilmu Sosial Pendidikan dan Humaniora, vol. 1, no. 2, pp. 19–32, Jul. 2022, doi: 10.56910/jispendiora.v1i2.30.
[16] M. E. S. Mustika, I. U. Choiriyah, and A. R. U. B., “The Implementation of E-Government in the Sector Transportation (Study on Area Traffic Control System Program Resources in Sidoarjo District),” Jurnal Kebijakan dan Manajemen Publik, vol. 10, no. 1, pp. 54–63, Apr. 2022, doi: 10.21070/jkmp.v10i1.1688.
[17] Sugiyono, Metode Penelitian Pendidikan Pendekatan Praktik. Bandung: Alfabeta, 2009.