Indonesian Journal of Cultural and Community Development
Vol 15 No 3 (2024): September
Village Development Articles

Employee Performance in Population Services Quality Timeliness and Technology Use
Kinerja Pegawai dalam Kualitas Pelayanan Kependudukan Ketepatan Waktu dan Penggunaan Teknologi


  • Aviyah Aviyah,
  • Lailul Mursyidah*
Aviyah Aviyah
Program Studi Administrasi Publik, Universitas Muhammadiyah Sidoarjo, Indonesia
Lailul Mursyidah
Program Studi Administrasi Publik, Universitas Muhammadiyah Sidoarjo, Indonesia *

(*) Corresponding Author
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/ijccd.v15i3.1095
Published October 2, 2024
Keywords
  • Employee Performance,
  • Service Quality,
  • Community Needs,
  • Population Administration
How to Cite
Aviyah, A., & Mursyidah, L. (2024). Employee Performance in Population Services Quality Timeliness and Technology Use. Indonesian Journal of Cultural and Community Development, 15(3), 10.21070/ijccd.v15i3.1095. https://doi.org/10.21070/ijccd.v15i3.1095

Copyright (c) 2024 Aviyah Aviyah, Lailul Mursyidah

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

General Background: Employee performance in public administration is crucial for service quality. Specific Background: This study examines employee performance in population administration services at Kupang Village, Jabon District, Sidoarjo Regency, focusing on community needs and technological adaptation. Knowledge Gap: While prior research has addressed public service performance, gaps exist regarding specific performance indicators in local contexts. Aims: This study aims to analyze performance using five indicators: Work Quality, Timeliness, Initiative, Ability, and Communication. Results: Findings show optimal work quality and initiative, yet timeliness and ability are partially lacking due to attendance issues and varying technological skills. Novelty: This research highlights the interplay between employee competencies and community demographics. Implications: Enhancing training in technology and establishing clear protocols could significantly improve service delivery and community satisfaction, fostering better governance and public trust.

Highlights:

  • Optimal Work Quality: Employees demonstrate high-quality service through detailed work and effective communication with the community.
  • Need for Timeliness: Issues with employee punctuality impact overall service delivery and community satisfaction.
  • Technological Competency: Varying levels of technology use among employees highlight the need for targeted training and support.

Keywords: Employee Performance, Service Quality, Community Needs, Population Administration

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