Indonesian Journal of Cultural and Community Development
Vol 15 No 3 (2024): September
Innovative Technologies and Digital Solutions for Community Development

Implementation of the PLAVON Dukcapil Program in Population Administration Services
Penerapan Program PLAVON Dukcapil Dalam Layanan Administrasi Kependudukan


  • Ari Setyoningasih,
  • Lailul Mursyidah*
Ari Setyoningasih
Universitas Muhammadiyah Sidoarjo, Indonesia
Lailul Mursyidah
Universitas Muhammadiyah Sidoarjo, Indonesia *

(*) Corresponding Author
Picture in here are illustration from public domain image or provided by the author, as part of their works
DOI: https://doi.org/10.21070/ijccd.v15i3.1094
Published October 2, 2024
Keywords
  • E-Government,
  • PLAVON,
  • Administration,
  • Communication,
  • Resources
How to Cite
Setyoningasih, A., & Mursyidah, L. (2024). Implementation of the PLAVON Dukcapil Program in Population Administration Services. Indonesian Journal of Cultural and Community Development, 15(3), 10.21070/ijccd.v15i3.1094. https://doi.org/10.21070/ijccd.v15i3.1094

Copyright (c) 2024 Ari Setyoningasih, Lailul Mursyidah

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

The general background of this research highlights the increasing importance of e-government services in enhancing administrative efficiency and accessibility for citizens. The specific background focuses on the implementation of the PLAVON Dukcapil program, which is an online service initiative aimed at improving population administration services in a local government setting. The knowledge gap identified in this study pertains to the lack of comprehensive evaluation regarding the effectiveness of communication, resources, disposition, and bureaucratic structure in this program’s implementation. The aims of the research are to assess the operational aspects of the PLAVON Dukcapil program and to provide recommendations for improvement. The results reveal four key aspects affecting implementation: communication has not been optimized, resource placement needs attention, the village head's commitment is lacking, and while the bureaucratic structure follows established SOPs, continuous evaluation is necessary. The novelty of this study lies in its focus on qualitative descriptive analysis, providing insights into practical challenges faced by local administrators. The implications suggest that improvements in communication strategies, proper resource allocation, enhanced commitment from leadership, and ongoing evaluation of procedures are essential for the successful implementation of e-government services, ultimately leading to better community engagement and service delivery in population administration.

Highlights: 

  • Communication strategies need improvement for better community understanding of PLAVON.
  • Resource allocation and staff training are crucial for effective program implementation.
  • Continuous evaluation of bureaucratic structures is necessary to enhance service delivery.

Keywords: E-Government, PLAVON, Administration, Communication, Resources

References

[1] P. Auliyaa, R. Hidayat, and R. Nababan, “Implementasi pelayanan publik berbasis e-government melalui ogan lopian,” KINERJA, vol. 18, no. 4, 2022, doi: 10.30872/jkin.v18i4.9804.
[2] Y. N. Dewanti, “INOVASI PROGRAM PLAVON DALAM PELAYANAN ADMINISTRASI KEPENDUDUKAN PADA MASA PANDEMI COVID - 19 DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SIDOARJO PROVINSI JAWA TIMUR,” Jurnal Penelitian Pendidikan Guru Sekolah Dasar, vol. 6, no. August, 2022.
[3] Pemerintah Republik Indonesia, “Undang Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik,” 2009
[4] Presiden Republik Indonesia, “Peraturan Presiden Republik Indonesia Nomor 132 Tahun 2022 Tentang Arsitektur Sistem Pemerintahan Berbasis Elektronik Nasional,” 2022
[5] Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi, “Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 29 Tahun 2022 Tentang Pemantauan Dan Evaluasi Kinerja Penyelenggaraan Pelayanan Publik,” 2022
[6] Bupati Sidoarjo, “Peraturan Bupati Kabupaten Sidoarjo Nomor 21 Tahun 2022 Tentang Kedudukan, Sususnan Organisasi, Tugas Dan Fungsi Serta Tata Kerja Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Sidoarjo.,” 2021
[7] Bupati Sidoarjo, “Peraturan Daerah Kabupaten Sidoarjo Nomor 2 Tahun 2015 tentang Perubahan Atas Perda Kab. Sidoarjo Nomor 1 Tahun 2008 tentang Penyelenggaraan Administrasi Kependudukan.,” 2015
[8] S. Gusvalianti, “Implementasi E-Government Dalam Pelayanan Kependudukan Pada Dinas Kependudukan Dan Pencatatan Sipil Mal Pelayanan Publik (Mpp) Di Kota Pekanbaru,” Jurnal Ilmu Pemerintahan, vol. 8, 2021.
[9] N. , & C. I. U. Bianto, “Penerapan E-Government melalui Pelayanan Via Online (PLAVON) Dukcapil di Desa,” Indonesian Journal of Cultural and Community Development., 2022.
[10] I. K. Sholicha and T. A. Oktariyanda, “INOVASI PELAYANAN PUBLIK MELALUI APLIKASI PELAYANAN VIA ONLINE (PLAVON DUKCAPIL) OLEH DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SIDOARJO,” Publika, 2023, doi: 10.26740/publika.v11n3.p2293-2302.
[11] D. Juprihantoro and G. W. Pradana, “INOVASI APLIKASI PELAYANAN VIA ONLINE (PLAVON) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SIDOARJO,” Publika, 2023, doi: 10.26740/publika.v11n2.p1747-1762.
[12] George C Edward III, Implementing Public Policy. Washington: Congressional Quarterly Press., 1980.
[13] D. Sugiyono, Metode penelitian pendidikan pendekatan kuantitatif, kualitatif dan R&D. 2011.
[14] H. S. Alifiah Arum Muwardi, “Efektivitas Website Plavon Dukcapil dalam Pelayanan Administrasi Kependudukan pada Pemerintah Desa Penambangan,” Indonesian Journal of Policy Riview, 2023.

Most read articles by the same author(s)